To ensure you get the best and a hassle free service Fenesta takes on the complete responsibility of surveys, design support, fabrication, hardware sourcing, and actual installation at the site. In short you can lay back and relax.

Once the order has been placed a series of processes are initiated to provide you the utmost care to help you strengthen your confidence on our product and service.

• The survey is the most elemental feature of the entire complete solution process.
• Trained professionals from the company measure all apertures on-site accurately so that the windows enjoy a perfect fit.
• The surveyor also ensures that the chosen window design functions within the constraints imposed by the opening and its surrounding.
• Certain preliminary checks to see for any defects are made and after these preliminary checks are found satisfactory, the structural openings are measured.

• The fabrication of the windows and doors are functions of parameters like Job Design, specifications, quantity and delivery commitments.
• The fabrication shop depicts state of art facility which includes features that are completely automated to provide the most accurately measured windows to suit your requirements. From wielding, cutting, routing to ultimate packing and dispatching of materials the system is engineered thoroughly to suit your needs providing the windows and doors that provide the ultimate fit.
• Specifications and quantity define the time required for delivery. The fabrication process starts from the receiving the order which gets translated into the fabrication work order with the help of Business Micros (BM).
• We also adhere to an in process quality system wherein each process is checked for quality. This requires incoming inspection for quality of each product component at each stage. The windows in the fabrication undergo processes like cutting, reinforcement, routing, wielding, corner cleaning, assembly, glazing, packing and dispatching.

Delivery is the penultimate step to final installation of windows.
• The average delivery time ranges between a week’s time to twenty days depending on the number of windows and the size of the same.
• It is generally done during the working hours (morning hours) but we also have provisions that provide for flexibility of timings in case of any specific requirements of the clients.
• Our clients are informed well advance the status of the delivery, as in when the materials could be expected so that it saves them from any unnecessary hassles and last minute confusions.
• The delivery is done in presence of the unloaders who are specially trained to handle the unloading and staking of the materials. To aid the convenience of the clients, the delivery is generally done when the site is ready to be installed so that the material does not lie stacked in the house unnecessarily before installation. Generally installation is initiated the very next day to the delivery.

• The product requires little maintenance however; we have a team of technically trained technicians to aid the customers in case of any post installation hassles.
• Regular telephonic feedbacks are collected from the clients to ensure that the product is functioning alright and there are no complaints from the customer’s side. We also meet them personally to get a direct feedback from them regarding our product.
• And in case of any post installation hassles like breakage of glass, our specially trained technicians are just a phone call away to take care of your needs.

• The life of Fenesta window system is equal to life of the building. We offer 1-year warranty against on profiles against defects, which is further extendable to 10 years. Hardware also comes with 1-year warranty against mechanical failures.
• Fenesta UPVC window and door systems come with a warranty against defective material or workmanship. It is a stated objective of Fenesta Building Systems to offer world class windows and door systems tailored to meet customer requirements.
• We provide a 10 year conditional warranty on the window profiles used in the manufacture of UPVC Windows and Doors Systems for any defect in workmanship/quality. In advent of any defect, we will provide a free replacement or will refund the original price paid for the product.

Fenesta takes pride in delivering solutions and not just a product. Hence each order is undertaken as a project. And each project is customized to meet the requirements to your satisfaction.

Hence, Fenesta is a complete system right from extrusion to installation. Our focus is on project management - Design support, offsite fabrication, firm commitments on deliveries and a trained installation team, all ensure consistent quality and better understanding of your needs.

Our sales team is specially trained to gauge your requirements and in accordance with our design support cell; provide you the most aesthetically advanced windows and doors that would suit your requirements.

We take pride in being a company that provides thouroughly customized products that understands your requirements. From colour ranging from a wide variety like the traditional foiled windows to newer shades to the latest design and varieties of doors and windows that your dream house would require.

Our fabrication shops that are spread across the entire country are specially designed to meet your demands in the shortest possible time. Its pan India presence help us serve you without any locational disadvantages and in a very short lead time. The fabrication shops are automated in all of their operations to provide you the most technologically driven product that understands the modern and prevalent requirements.

The installation which can be considered as the final step in the project management is also one of the most essential features.

We take horizontal, vertical (taken at 3 different points) and diagonal measurement to ensure proper fitment of windows for an aperture. Water level and plumb bob is used to determine horizontal and vertical surfaces. The minimum dimensions are taken for the fabrication purposes.

The windows are fixed with the civil structure by means of fasteners in which nylon sleeves and steel screws are used. The fasteners used are from Fischer, Germany. The maximum distance between 2 fasteners is 500 mm whereas its 300 mm from the corners.

Silicon sealant is used to fill the prescribed gap (4mm) between the window and civil structure. The silicon that is used is from Wacker, Germany and the grade is Glazing and Metal to perfectly seal the window systems against water leakage. If required PU foam is used to fill up larger Gaps

We take pride in fabricating a zero maintenance product which requires minimum post purchase service. But nevertheless, we have a team of well trained staff who attend to your after sales hassles, (in case there are any).